Privacy Policy
Privacy Policy
Effective Date: 17 February 2026
This Privacy Policy applies to your access to and use of the website highscoretcg.com and your purchase of products from TopTierTCG (“TopTierTCG”, “we”, “us”, or “our”).
TopTierTCG is a sole proprietorship operated in the Republic of South Africa and is not a separate juristic person.
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.
By using our website or placing an order, you acknowledge that your personal information will be processed as described in this Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
1.1 Account and Order Information
• Full name
• Billing and delivery address
• Email address
• Mobile or contact number
• Order history and pre-order information
• High-value item selections
• Payment confirmation details (processed via secure third-party gateways)
We do not store credit card details.
1.2 Website and Technical Information
• IP address
• Device type and browser information
• Pages visited and session duration
• Cookies and analytics data
1.3 Customer Support and Verification
• Communications sent to us via email or support channels
• Information provided for fraud prevention or high-value transaction verification
We collect only information that is reasonably necessary for our business operations.
2. How We Use Your Personal Information
We process personal information for legitimate business purposes, including:
2.1 Order Processing and Delivery
• Confirming and fulfilling purchases (including pre-orders)
• Coordinating courier delivery, PIN-secured delivery, and PUDO collection
• Providing order status updates, allocation changes, and shipping notifications
2.2 Payment Verification and Fraud Prevention
• Verifying transactions
• Detecting and preventing fraudulent orders or chargebacks
• Conducting manual verification for high-value or high-risk transactions
2.3 Customer Support and Dispute Resolution
• Responding to queries or complaints
• Investigating damaged, missing, or incorrect goods
• Managing refunds and payment disputes
2.4 Marketing Communications
• Sending promotional emails regarding new releases or offers, where you have opted in
• You may unsubscribe from marketing communications at any time
2.5 Legal and Regulatory Compliance
• Complying with POPIA, the Consumer Protection Act, and other applicable laws
• Maintaining accounting, tax, and audit records
• Defending or enforcing legal claims
We do not sell your personal information.
3. Sharing of Personal Information
We may share personal information only where necessary and lawful.
3.1 Service Providers
We share information with trusted third-party service providers, including:
• Payment gateways (e.g., PayFast)
• Courier services (e.g., The Courier Guy and PUDO locker services)
• Website hosting and IT providers (e.g., Hostinger)
These providers process information on our behalf and are required to maintain appropriate security safeguards.
3.2 Legal Requirements
We may disclose personal information where required by law, court order, or regulatory authority.
3.3 Business Transfers
In the event of a merger, sale, or business restructuring, personal information may be transferred subject to confidentiality obligations.
4. Storage, Security, and Retention
4.1 Storage
Personal information is stored on secure hosting infrastructure and within our WooCommerce system.
Payment transactions are processed through secure third-party gateways. We do not store card details.
4.2 Security Measures
We implement reasonable technical and organisational safeguards, including:
• SSL encryption
• Secure hosting infrastructure
• Restricted administrative access
• Firewalls and access controls
• Manual verification procedures for high-value transactions
No online system can guarantee absolute security; however, we take reasonable steps to protect your information.
4.3 Retention
We retain personal information only for as long as necessary to:
• Fulfil orders and manage pre-orders
• Resolve disputes and chargebacks
• Comply with legal, accounting, and tax obligations
When information is no longer required, it is securely deleted or anonymised.
5. Your Rights Under POPIA
In terms of POPIA, you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal obligations
• Object to certain processing activities (such as direct marketing)
• Lodge a complaint with the Information Regulator of South Africa
Requests relating to personal information may be submitted to:
Email: admin@highscoretcg.com
We may require reasonable verification of identity before processing requests.
6. Cookies and Analytics
We use cookies and similar technologies to:
• Improve website functionality
• Analyse website usage
• Remember user preferences
You may disable cookies via your browser settings; however, this may affect website functionality.
Analytics information is used for internal business purposes and is anonymised where reasonably possible.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
8. Children’s Privacy
Our website and products are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in law, business operations, or website functionality.
Updated versions will be published on this page with the revised Effective Date.
Version: 17 Feb 2026